Terms of Service

These Terms of Service (“Terms”) govern your use of the Wallaby White Glove LLC website at wallabywg.com and beta.wallabywg.com, our client portal, and any related services we provide (collectively, the “Services”). By using the Services you agree to these Terms. If you do not agree, do not use the Services.

In these Terms, “Wallaby White Glove,” “we,” “us,” and “our” refer to Wallaby White Glove LLC. “You” refers to the person or business using the Services.

1. Our Services

Wallaby White Glove provides logistics and handling services to businesses and consumers in West Texas, including:

• Furniture and goods receiving from third-party vendors and shippers.
• Inspection, condition reporting, and photographic inventory.
• Secure indoor storage on a per-item or per-project basis.
• Inventory management through our client portal.
• White-glove delivery, including in-home placement, unboxing, light assembly, and debris removal where applicable.
• Project coordination with interior designers, vendors, and end clients.

Specific deliverables, timelines, pricing, and any exclusions are governed by the proposal, quote, or statement of work agreed between you and us in writing (including by email).

2. Eligibility and Accounts

You must be at least 18 years of age and able to enter into a binding contract to use the Services. If you are using the Services on behalf of an organization, you represent that you are authorized to do so.

Access to the client portal is by invitation. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Notify us immediately at admin@wallabywg.com if you suspect any unauthorized access.

3. Quotes, Estimates, and Service Agreements

Quote requests submitted through the website are not binding offers. A binding agreement is formed only when we provide a written quote or statement of work that you accept (by signature, by reply email, or by paying a deposit), at which point the terms of that document supplement these Terms.

We may modify a quote if the scope, item count, access conditions, or schedule changes from what was originally described. Any change will be communicated and agreed in writing before additional charges are incurred.

4. Storage Services

Storage is provided on a month-to-month basis unless a fixed term is specified in your statement of work. Storage fees are billed in arrears (after the storage period to which they apply). Items held in storage remain your property; we act as bailee.

You agree that we may dispose of items left in storage more than ninety (90) days after the close of your project if storage fees remain unpaid and we have given at least thirty (30) days’ written notice to the email and phone number on file.

5. Payment Terms

Invoices are generated through Intuit QuickBooks and delivered by email with a secure payment link. Unless your statement of work specifies otherwise, invoices are due within fifteen (15) days of issue.

Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum allowed by Texas law. We may suspend Services, including release of stored items and scheduled deliveries, while an account is past due.

Payment instruments (credit cards, ACH details) are handled directly by Intuit QuickBooks and are subject to Intuit’s terms. We do not store payment instrument information on our servers.

6. Your Responsibilities

• Provide accurate contact, billing, and delivery information and keep it current.
• Disclose any item that is fragile, valued at more than $5,000, or that requires special handling at the time of receiving or scheduling.
• Ensure that delivery locations are accessible, clear of obstructions, and ready to receive items at the agreed time.
• Obtain any homeowners’ association, building management, or other permissions required for delivery and installation.
• Maintain insurance on items in storage that is appropriate to their value (see Section 8 below).

7. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or to store or transport contraband, hazardous materials, perishables, firearms, or live animals.
• Attempt to access portions of the website or portal you are not authorized to access, including other clients’ data.
• Probe, scan, or test the vulnerability of the website, portal, or any related system without our prior written consent.
• Upload viruses, malicious code, or content that infringes third-party rights.
• Resell, sublicense, or otherwise commercially exploit access to the client portal without our prior written consent.

8. Liability for Items in Our Care

We take reasonable care of items in our possession and, in the event of loss or damage caused by us, we will generally either repair the item or replace it with a comparable equivalent. Except where prohibited by law, our liability for any item is limited to the documented repair or replacement cost of that item, and in no event will it exceed any limit set out in the statement of work governing the project to which the item relates or, if no such limit is specified, the applicable limits of our commercial insurance coverage in effect at the time of loss.

For items of exceptional value, we recommend that you arrange your own insurance coverage and notify us in writing of any item with a value in excess of the amounts identified in your statement of work prior to our receiving, storing, or transporting it.

Damage that is apparent at the time of delivery must be noted on the delivery receipt at the time of delivery. Damage that is not apparent at delivery must be reported to us in writing, with photographs, within thirty (30) days of delivery. Claims received after these windows may be denied.

9. Intellectual Property

The website, client portal, our trade names, logos, and all related text, graphics, and software are owned by Wallaby White Glove LLC or our licensors and are protected by copyright, trademark, and other laws. You may not copy, modify, distribute, or create derivative works from any portion of the Services without our prior written consent, except as expressly permitted by these Terms.

Photographs of your items that we take in the course of providing the Services are made available to you through the client portal. We may use anonymized or non-identifying photographs of completed projects for marketing purposes; if you would prefer we not, notify us in writing.

10. Third-Party Services

The Services rely on third-party providers, including Intuit QuickBooks for invoicing and payments, SendGrid for email delivery, Supabase for data and file hosting, Vercel for application hosting, and Anthropic for AI-assisted photo classification. Your use of the Services constitutes acceptance of these providers’ role in the processing of your information as described in our Privacy Policy. We are not responsible for outages, errors, or other failures of these third-party providers, although we will work in good faith to minimize their impact on you.

11. Disclaimers

The website and client portal are provided “as is” and “as available.” We do not warrant that the Services will be uninterrupted, error-free, or completely secure. To the maximum extent permitted by law we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, in no event will Wallaby White Glove LLC be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits or lost revenues, arising out of or in connection with the Services. Our total aggregate liability for any claim arising out of or in connection with these Terms or the Services will not exceed the greater of (a) the amount you paid us for the specific Service giving rise to the claim in the six (6) months preceding the claim or (b) $5,000. The limit in Section 8 on liability for items in our care applies independently of this Section.

13. Indemnification

You agree to indemnify and hold harmless Wallaby White Glove LLC, its members, employees, contractors, and agents from any claim, loss, or expense (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of any third party.

14. Termination

You may stop using the Services at any time. We may suspend or terminate your access to the website, the client portal, or any specific Service if you breach these Terms, if your account is past due, or if we believe continued access would expose us to legal liability. Sections that by their nature should survive termination (including Sections 5, 8, 9, 11, 12, 13, and 15) will survive.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Midland County, Texas, and you consent to the personal jurisdiction of those courts.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the Effective Date at the top of the page. Material changes will be communicated to active client-portal users by email. Continued use of the Services after a change is posted constitutes acceptance of the revised Terms.

17. Miscellaneous

These Terms, together with any statement of work or proposal signed by you and us and our Privacy Policy, constitute the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remainder will continue in effect. Our failure to enforce any provision is not a waiver of that or any other provision. You may not assign these Terms without our prior written consent.

18. Contact Us

Questions about these Terms or about any Service should be directed to: